Contact us
If you need immediate legal help contact Victoria Legal Aid on 1300 792 387
General enquiries
If you are interested in: media, partnerships, volunteering, advocacy, or any other general enquiries, please contact us here:
Email: [email protected]If you would like help or would like to refer someone for help please use the form below.
Do you need help?
For more information about how we can help, read more about what we do here.
What to expect
Timeframe
We will get back to you within five business days of receiving your email or web enquiry.
We are a small team so we are not set up to assist with urgent matters. If you need urgent legal help, please contact Victoria Legal Aid on 1300 792 387.
What happens next?
A member of the LGBTIQ Legal Service team will contact you for more information about your enquiry or legal issue. This can take anywhere from 10 to 30 minutes, depending on your situation, and will take place during business hours. We may ask you for personal details and more information about your legal issue including, where relevant, details of other people involved. This information is used to figure out if you are eligible for our services and how we can best assist you.
If we determine that we are unable to provide advice or other assistance, we will provide you with the contact details of another service that may be able to help you.
Legal advice appointments
Appointments for legal advice can be over the phone, via video chat or in-person at one of our partner organisations in the Melbourne CBD area. You may be asked to email or bring relevant documents with you to make the most out of your appointment.
You are welcome to bring a caseworker or support person to this appointment. If you need an interpreter, please let us know and we will book an appointment with a telephone interpreter or arrange for an AUSLAN interpreter to attend your appointment.
Legal representation
Ongoing legal representation (casework) is decided on a case-by-case basis. As a small non-profit organisation, we are unable to take on all matters. For more information, see our casework guidelines.
All appointments are free
All appointments with the LGBTIQ Legal Service are free, and we will never ask you for legal fees. Sometimes we will tell you that it would be helpful to your case to obtain an expert report, and this is something that we, unfortunately, don’t have funding to pay for. In this situation, we can discuss your options with you.
Privacy
We understand that privacy and confidentiality can be particularly important for members of the LGBTIQ community. Your personal information is stored securely and will not be shared with any other individual, entity or service outside of St Kilda Legal Service without your consent. As a legal service, we must not disclose confidential information unless it is to prevent immediate physical harm to a person or to prevent a serious criminal offence.